MUSD Parent Portal FAQ's


Please Read these FAQs and attempt the following troubleshooting techniques yourself before contacting your student's school.


Personal Computer and/or Internet Service Provider issues occurring outside of our campuses will not be handled by our staff.
Please do not ask.




  • How do I access my students information through the MUSD Parent Portal?
  • I am not getting the confirmation email?
  • Forgotten Password?
  • How do I add another student?
  • I donít have an email account.



  • How do I access my students information through the MUSD Parent Portal?
    You can receive access to the MUSD Parent Portal by visting your student's school site and filling out the required forms.
    Once you have agreed to all of the terms and conditions, you will be given 3 pieces of information that you will need to link your new Parent Portal account to your student(s).
    For help with creating a new Account, click here "Create New Account" and read the directions.
    Parent Portal accounts can be linked to more than one student, you will not need a separate account for each student.
    Once you have created an MUSD Parent Portal account, follow the instructions for adding another student.
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  • I am not getting the confirmation email?
    During New Account Creation, you will receive an e-mail message coming from parentportal@mojave.k12.ca.us. The message should be received within a minute or two in most cases. If you do not receive this e-mail within a couple minutes, it is likely that something is blocking the e-mail from getting through to you. Most email providers and programs try to protect you from SPAM mail or junk mail. If you have any programs setup to block SPAM or junk mail, you will likely need to check this program and/or location to see if the e-mail from parentportal@mojave.k12.ca.us was accidentally moved/deleted.
    This is the most common problem in the Parent Portal login process at the start.
    If you have a 'safe senders' list, or some other way of letting your e-mail program know that it should consider e-mail coming from parentportal@mojave.k12.ca.us to be valid e-mail, you can do that ahead of time to allow the e-mail to go through without delay.
    If you do not see your confirmation email, please check inside your SPAM or Junk mail folders, and your Trash Folder to see if the email ended up in any of those locations. It is recommended to add the parentportal@mojave.k12.ca.us address to your contacts list. You can also contact your email provider for more support on how to allow these emails into your Inbox.
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  • Forgotten Password?
    On the MUSD Parent Portal Login Screen, there is a link named "Forgot Password?"
    Clicking this link will direct you to a page where You will be asked to input the email address that you originally provided for your parent portal account. A confirmation email from parentportal@mojave.k12.ca.us will be sent to you that will allow you to change your password.
    Please read the email carefully and follow the instructions provided. If you do not find the "Reset Account Password" email in your Inbox, be sure to check your SPAM or Junk mail folder and your Trash Folder. (See previous FAQ for email tips) Note: You can also do this step if you failed to receive the confirming email from your principal, to allow you to set a password.
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  • How do I add another student to my account?
    Parent Portal accounts can be linked to more than one student, you do not need a separate account for each student, even if they attend different schools.
    You must have the required forms filled out, and have the information needed for each additional student. (obtained from each students school site)
    Page 3 of the "Create New Account" document has step by step instructions for adding additional students to your account.
    Once you have added all of your students to your Parent Portal account, you can choose which student's information you want to view by clicking on the "Change Student" dropdown menu in the upper right corner of the page and selecting from the list. You will be able to select any of the students that are linked to your Parent Portal account.
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  • I donít have an email account.
    You must have an email address to access the MUSD Parent Portal.
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